Warning against fraudulent e-mailsEmails with the sender "Swiss Immigration" and requests for payment are sent to foreigners. The SEM warns against these fraud attempts. |
Information can be provided by telephone for the following only:
- Visas (no return visa)
- Labour market (general questions)
For all other matters, please send your questions in writing and accompanied by the relevant documents by regular post to the authority responsible.
Postal address
State Secretariat for Migration SEM
(name of person/organisational unit if known)
CH-3003 Bern
Site address
State Secretariat for Migration SEM
Quellenweg 6
Wabern
Office hours for phone inquiries
Monday through Friday from 9am to 11am and from 2pm to 4pm
Reception:
Tel. +41 58 465 11 11
Fax +41 58 465 93 79
Warning of telephone fraud
SEM has become aware of instances of caller ID spoofing using its telephone number. The callers claim to be phoning on behalf of SEM and threaten their victims with arrest or deportation if they do not pay a large sum of money.
SEM does not issue invoices by telephone or email. If someone has phoned or emailed you demanding you transfer money to SEM, you should contact the police immediately.
Your contact by topic
Residence
Questions regarding
- Applications to extend residence permits,
- Early issuance of permanent residence permits, etc.
- Applications for work permits and family reunification
- Request for travel documents
should be sent to the cantonal migration authorities directly:
Accessing the labour market
Questions regarding applications and application process should be sent to the cantonal migration authorities directly:
General questions regarding labour market access for nationals of EU/EFTA member states:
General questions regarding labour market access for nationals of third states:
Travel documents and return visas
For questions concerning applications for a Swiss travel document for foreign people or a return visa, please contact the cantonal immigration authorities:
Applications for entry visas (no return visas)
Questions regarding pending or rejected visa applications and entry bans.
Cantons AG, AI, AR, BE, BL, BS, FL, GL, GR, LU, NW, OW, SG, SH, SO, SZ, TG, UR, ZG, ZH:
(phone inquiries: Monday through Friday from 9am to 11am and from 2pm to 4pm)
Cantons NE, VD, VS, TI:
(phone inquiries: Monday through Friday from 2pm to 4pm)
Cantons FR, GE, JU:
(phone inquiries: Monday through Friday from 9am to 11am)
Visa regulation
General questions about visa regulations:
Asylum
Information about individuals or individual cases (status of the case, inspection of files, forwarding of documents and identity papers, etc.) have to be sent by regular post at the SEM (Address: State Secretariat for Migration, Quellenweg 6, 3003 Bern-Wabern) indicating the name(s), the first name(s), the date of birth and the "N" number.
We will continue to answer general inquiries via e-mail. Please fill out our online contact form:
Integration
Swiss integration policy, encouraging integration:
Citizenship / Naturalization
Law on Asylum and on foreigners
Only general legal questions. No enquiries about specific cases.
Statistics
Further information
Questions from school pupils, students and members of the public:
E-Government
Please send your message to one address only. If necessary your message will be forwarded to the competent authority.
Last modification 01.06.2018
